Reliable IT,
Remarkable Results

With UIS, you can focus on your organization without worrying about IT—we’ve got you covered.

96%
Customer Satisfaction Score
1450+
Users Supported
99.96%
Server Uptime

WHY US

Our Approach

We offer a boutique experience, with enterprise level support. We choose to partner with fewer organizations to ensure personalized, white-glove service. We offer 24/7 support, providing you with fast response and resolution times. Our onshore support team is ready to assist, including onsite support. You’ll have direct access to leadership, ensuring your voice is heard and your needs are prioritized.

Our Services

Managed IT Support

  • Help Desk Support
  • Onsite Support
  • 24/7 Monitoring
  • Software Patching
  • Strategic Business Reviews
  • Data Backup Services
  • Vendor Management
  • Inventory Management
  • Client Portal
Overnight Success:

Swift Network Recovery

When a client’s network unexpectedly went down after hours due to a failed infrastructure component, our UIS team sprang into action. With critical meetings scheduled for the next morning, it was imperative to resolve the issue swiftly to avoid disruption.

Recognizing the urgency, we immediately pulled replacement hardware from our inventory and dispatched our team to the client’s site. Working through the night, our skilled technicians replaced the faulty component and meticulously restored the network.

By morning, the network was fully operational, allowing the client to proceed with their important meetings without any interruption. Our dedication and quick response turned a potential disaster into just another day at the office—crisis averted!

Managed IT FAQs

Yes, because they offer 24 x 7 coverage and IT Support provider can meet and generally exceed the support requirements of an organization, you no longer have to worry about employees taking vacations or employee turnover. We schedule onsite visits and handle issues remotely.

We can support executives with personal computers. We also can support all users in the organization for an additional cost.

We support users with general questions about office applications, email or browsers. We can provide more in-depth training for implementations or larger scale deployments.

We incorporate remote IT support in our daily support of clients. We also provide weekly or monthly on-site support. UIS will work to prevent most IT support requests.

We respond to emergencies within 10 minutes, and our average resolution time for emergencies is 2 hours and 47 minutes.

We provide support for all the major hardware and software vendors. We most likely have supported your hardware/software in the past. The most common hardware vendors we support are DELL, IBM, HP, Apple, Cisco, Samsung, and Lenovo. The most common software we support includes Microsoft, Apple, Oracle, SAP, VMWare, Symantec, Salesforce, Adobe, and Intuit.

  1. Expertise and Experience: Our team brings a wealth of experience and a proven track record in delivering effective IT solutions.
  2. Customized Strategies: We understand that each organization is unique. That’s why we tailor our IT strategies to fit your specific needs and objectives.
  3. Cutting-Edge Solutions: We stay at the forefront of technology, ensuring you benefit from the latest advancements.
  4. Comprehensive Support: From initial assessment to strategy implementation and continuous monitoring, we provide end-to-end support to ensure your IT infrastructure is robust, secure, and efficient.
  5. Commitment to Your Success: Your growth is our goal. We strive to meet and exceed your expectations, ensuring that your IT infrastructure catalyzes success.